Article review business administration rift valley University. .

Article review business administration rift valley University. The research studied 513 online customer service incidents to identify factors that lead to customer satisfaction or dissatisfaction. The review involves identification of the theme the paper attempts to address, evaluation of the theories the author presents as a basis of the study and a comment on validity of the position the author has taken. Apr 1, 2023 · 1. The word leadership has been used in various aspects of human endeavour such as politics, business, academics and social works. This document summarizes a research article on customer satisfaction with electronic service encounters. Introduction of Articles Leadership is conceived as a process where one or more persons influence a group of person to move in a certain direction. Rift Valley University- Gada Campus School of Graduate Studies Masters of Business Administration (MBA) Course Title: Human Resource Management Article Review Submission Date: September 11, 2022 Maximum Value = 20% Article Analysis Guideline Through a comprehensive review of literature, empirical studies, and theoretical frameworks, the article aims to identify key factors influencing organizational behavior and to elucidate their impact on the overall effectiveness and performance of corporations. The review involves identification of the main purpose that selected article, attempts to address and evaluation of the theories the author/s presented as a basis of the study and a comment on the validity of the position the author/s has taken. Sep 25, 2020 · Among the drawbacks in the article is that it lacks statistical reliability and validity and the article itself is outdated but the references used in this article are enough to give it reliability and accuracy and are of recent to the year the article was published. . hna orlr xvqfiv eiz yupcm qjzl hxzl pbs ghfr gqje